Return and refund policy

Last updated: October 22, 2026

30-day returns

You can request a change-of-mind return within 30 days after your order is delivered. The kit must be unused, in its original condition, and returned with its packaging and all included accessories. Please include your order number or other proof of purchase.

How to start a return

Email greg@neilcapitalgroup.com with your order number and the reason for your return. We will provide return instructions and the correct return address. Please contact us before sending anything back; the address on the parcel may not be a return address. If you would like to confirm the return destination and likely postage cost before purchasing, email us.

Return shipping

For change-of-mind returns, you pay the return postage. Use tracked shipping and keep your proof of postage. We do not charge a restocking fee or deduct the cost of the free outbound standard shipping from an eligible refund.

Damaged, faulty or incorrect items

If your item arrives damaged, is faulty, has missing parts or is not what you ordered, email us as soon as possible with your order number and a description of the problem. Photos or a short video can help us resolve it. We will arrange an appropriate replacement or refund and cover any required return shipping for a confirmed issue. The unused-item and original-packaging conditions for change-of-mind returns do not apply to these claims. The 30-day change-of-mind window does not limit any rights you have under applicable law.

Refunds

We will inspect an eligible returned item and issue the refund to your original payment method within 5 business days of receiving it. We will notify you if there is a problem with the return. Your bank or payment provider may take additional time to display the credit. Refunds include the amount paid for the returned item and applicable refunded taxes.

Cancellations and order changes

Contact us immediately if you need to cancel or change your order. We will try to stop it before dispatch, but cannot guarantee changes once fulfillment has begun. If it has already shipped, the return process applies. If we cannot ship within the stated timeframe, we will notify you and offer a revised shipping date or cancellation with a full refund for the unshipped order. Refunds for canceled unshipped orders will be issued promptly and within the timeframe required by law.

Exchanges

Contact us before ordering a replacement so we can help with the best option. For change-of-mind exchanges, return the eligible item for a refund and place a new order.

Your rights

This policy does not exclude or limit consumer rights or remedies that cannot be excluded under applicable law. Etchkind handles your customer service request directly; you do not need to obtain a refund from our fulfillment supplier.